The qualification provides a framework for learners to develop skills that will enable them to become competent in End User Computing. It introduces theoretical concepts of End User Computing and requires the application thereof, to develop a range of skills that will enable learners to be better-informed workers in their chosen industry. The qualification provides a balanced learning experience that lays the foundation for access to further education, lifelong learning and to productive employment.

FETC: Information Technology: Systems Development NQF Level 4

SAQA Qualification ID: 78965

Duration:  12 Months

NQF Level: 4

Minimum Credits: 165

MICT SETA

- Communicate effectively with fellow IT staff &amp; users of information systems.
- Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
- Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment.
- Demonstrate an understanding of Computer Technology Principles.
- Demonstrate an understanding of Computer Programming Principles.
- Work effectively as a team member within a development project environment.
- Carry out, under supervision, a small sized task to demonstrate an understanding of the knowledge, techniques and skills needed to understand the fundamentals of Computer Programming. &nbsp;

Learning Outcomes

Academically this National Certificate is intended to be an entry-level qualification, at the Higher Education band, in the area of Systems Development. The qualification builds on from the National Certificate in Information Technology: Systems Development at NQF level 4, and it also facilitates entry into the Systems Development field from other related fields.

Audience

National Certificate: Information Technology (End-User Computing) NQF Level 3
OR
Grade 11 or NQF Level 3 qualification with compulsory competency in communication, mathematics and computer literacy

Prerequisites

- Introduction to computer technology
- Networking Architecture
- Computer programming
- Internet software development
- Analysis of Infrastructure
- Complaints management
- IT systems diagnostics

Modules

The purpose of this qualification is to build a foundation entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

FETC: Information Technology: Technical Support NQF Level 4

SAQA Qualification ID: 78964

Minimum Credits: 163

- Communicate effectively with fellow IT staff &amp; users of information systems.
- Demonstrate an understanding of different types of computer systems and the use of computer technology in business.
- Demonstrate an understanding of problem solving techniques, and how to apply them in a technical environment.
- Demonstrate an understanding of Computer Technology Principles.
- Select and use materials and equipment safely for technological purposes.
- Work effectively as a team member within a support team.
- Carry out, under supervision, a small size task to demonstrate knowledge of techniques &amp; skills needed in one or more of the following areas of majoring/specialisation:
- Hardware and Infrastructure Support for Personal Computers
- Hardware and Infrastructure Support for Office Products
- Data Communications and Network Support&nbsp;

The introduction of national qualifications in Information Technology based on unit standards will allow learners to qualify for a national qualification by accumulating the required credits via short learning programmes or workplace practical experience or both. It also allows learners to achieve the qualifications through recognition of prior learning and/or learnerships schemes, overcoming past barriers in the methods of achieving formal qualifications.&nbsp;

- Grade 11 Certificate
- English NQF 3 (Grade 11)
- Mathematics Literacy NQF 3 (Grade 11)
- Computer Literacy

- Introduction to computer technology
- Networking Architecture
- Computer upgrading for hardware and software
- Troubleshooting
- Management of networks
- Business Communication
- Mathematics

NC: Information Technology: End User Computing NQF Level 3 

SAQA Qualification ID: 61591

NQF Level: 3

Minimum Credits: 130

&nbsp;&nbsp;&nbsp;&nbsp;Learnerships - 12 Months&nbsp;&nbsp;

Duration

The National Certificate in IT: End User Computing at NQF Level 3, is intended for learners already employed or new learners entering the workplace, requiring End User Computing skills. The unit standards of this qualification may be added to other industry qualifications to provide an End User Computing focus with comparison, choice, interpretation and the application of knowledge.

It is assumed that the learner is competent in skills gained at the further education and training band up to NQF level 2. Further learning assumed is that learners are competent in End User Computing at NQF level 1.

- Introduction to computers
- Microsoft Office
- Internet usage
- Effective business and report writing
- Oral Communication
- Managing Finances
- Practical Mathematics
- Statistics
- Understanding of HIV/AIDS in a workplace
- Managing teams

- Demonstrate an understanding of applying Graphical User Interface (GUI)-based Word Processing Application skills in the Workplace.
- Demonstrate an understanding of applying Graphical User Interface (GUI)-based Presentation Application skills in the Workplace.
- Demonstrate an understanding of applying GUI-based Spreadsheet Application skills in the Workplace.
- Demonstrate an understanding of applying GUI-based Electronic Mail Application skills in the Workplace.
- Demonstrate an understanding of applying GUI-based Web Browser Application skills in the Workplace.
- Improve Communication by combining communication skills with End User Computing skills.
- Improve the application of mathematical literacy in the workplace, by better utilising End User Computing Applications.
- Demonstrate an understanding of the use of Information Communications &amp; Technology (ICT) in an organisation &amp; the impact it has on societies.

A qualifying learner will be able to communicate effectively with fellow IT staff & users of information technology, understanding the role of technology in a business context and to be able to address business problems with appropriate information technology solutions. Learners will be able to apply the principles of creating computer software by carrying out, under limited supervision, a task of reasonable size to demonstrate an understanding of the knowledge, techniques & skills needed in one or more area of majoring/specialisation that the qualification offers where IT is a key component, like the Financial Services or Insurance Industries.

NC: Information Technology: Systems Development NQF Level 5

SAQA Qualification ID: 48872

NQF Level: 5

Minimum Credits: 131

Similar to the National Certificates in IT at NQF level 4, this qualification has been formulated such that it reflects the workplace-based needs of the Information Technology Industry as expressed by its stakeholders. The input has been used to ensure that the qualification provides the learner with accessibility to be employed within the IT Industry.

It is assumed that the learner must be competent in skills gained at the further education and training band, with Computer Studies as an advantage, but not a requirement. A learning assumption of this qualification is foundational skills in communication and mathematical literacy as required by NQF level 4 qualifications. Further learning assumed is the ability to use a personal computer competently.&nbsp;

- Introduction to computer technology
- Networking Architecture
- Computer programming
- Internet software development
- Analysis of Infrastructure
- Complaints management
- IT systems diagnostics

- Communicate effectively with fellow IT staff &amp; users of information systems
- Understand the role of technology in the business context.
- Demonstrate an understanding of problem solving techniques, and how to apply them in a systems development environment
- Demonstrate an understanding of Systems Development, with all its implications
- Relate business problems and information technology solutions
- Apply the principles of creating computer software

A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other related vertical or enabled markets.

NC: Information Technology: Systems Support NQF Level 5 

SAQA Qualification ID: 48573

Minimum Credits: 147

- Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
- Understand the role of technology in the business context.
- Demonstrate basic application support skills
- Demonstrate operating system support skills
- Demonstrate network support skills
- Relate business problems and information technology solutions
- Demonstrate appropriate technical reporting skills
- Demonstrate appropriate customer care in the context of IT support
- Function appropriately in a change management process within a support team
- Demonstrate hardware support skills for server computers
- Demonstrate an understanding of Systems Support contextualised within a selected work area

The stated requirement is for the formation of a new set of skills and competencies, within the specific focus of networking/systems support, contextualised as appropriate for a wide range of related industry sectors.&nbsp;

It is assumed that the learner must be competent in skills gained at the further education and training band. A learning assumption of this qualification is foundational skills in English and Mathematics at NQF level 4. Further learning assumed is the ability to use a personal computer competently.&nbsp;

- Personal Development
- Network Architecture &amp; Standards
- Enterprise Systems Management
- Designing a LAN for Departmental Office
- Client Server Networking
- Monitor, Maintain &amp; Test Systems
- Managing LANS &amp; Understanding WANS
- Assembling, Maintaining &amp; Repairing a Server