QCTO: ICT computer technician occupational certificate
NQF 5
Upon successfully completing the qualification, students are prepared to offer technical support to users, encompassing the identification and resolution of issues related to software, hardware, computer peripherals, networks, databases, systems, and internet connectivity. The curriculum includes instruction on various software and hardware types, component upgrades and troubleshooting, hard drive formatting and partitioning, and an understanding of network topologies. Additionally, it addresses the integration of green technology, the maintenance of records detailing daily problems and their solutions, and the preparation of evaluations for system performance.
Typical learners include school leavers, qualified learners from TVET colleges, and those currently in employment without formal recognition of competencies.
Previous Technical NQF 4 courses
Computer technicians can work for computer software or hardware companies, assisting customers with products. More generally, computer technicians can work in a company’s IT department, providing computer support to company employees. These technicians are responsible for maintaining the company’s computer services (network and equipment). Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software. They can also recommend computer products or equipment to improve company productivity.
Outcome 1:
Identify the potential green technologies, processes, and procedures to create a sustainable computer environment to reduce e-waste in an organization.
Outcome 2:
Set up a desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications
Outcome 3:
Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
Outcome 4:
Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems. Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.