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What to expect from ITIL® Training and Certifications

ITIL® enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services. ITIL® helps organizations across various industries to offer their services in a quality-driven and economical way by providing a robust framework for identifying, planning, delivering and supporting IT services, that can be adapted and applied to all business and organizational environments. ITIL® focuses on solving business issues rather than just improving IT capabilities. The last decade saw ITIL® adoption among the world’s biggest corporations, as they saw the advantages in embracing a framework that would simplify management of business interests. *** ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved ***

ITIL® Courses

Please contact the Mecer Inter-Ed team using our Quick Contact form for further details on ITIL® Training and Certifications.

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FREQUENTLY ASKED QUESTIONS

Q. Is an ITIL® certification valuable?

ITIL® is one of the most sought-after certifications worldwide. The ITIL® framework is a global standard in IT service management (ITSM). It is a best-practice framework designed to help organizations maximize the value of their IT-enabled services and products, ensuring their development, maintenance, and alignment line up with crucial business goals.

ITIL® stands for Information Technology Infrastructure Library.

ITIL® version 4. ITIL® 4 is a comprehensive framework designed to ensure that organizations can meet the challenges of the 4th Industrial Revolution. It also emphasizes integration with other popular frameworks, such as DevOps, Lean and Agile.

You would need to attend two courses – the Direct, Plan and Improve course as well as the Digital and IT Strategy courses, and pass both exams to certify as an ITIL® 4 Leader.

You would need to attend and certify on four courses. Three under the ITIL® Specialist Role: The Create, Deliver and Support course, Drive Stakeholder Value course and the High Velocity IT course. Under the ITIL® Strategist role, you should attend and certify on the Direct, Plan and Improve course.

Yes, to ensure that you have covered all the required basics and are ready for more intricate content, you need to certify on the ITIL® 4 Foundation certification before you move on to the more advanced courses.