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ITIL® 4 Specialist Create, Deliver and Support (Exam Included)

Course Code: SM-CDS

The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL® 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools. *** ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved ***

Duration: 3 Days
Level: Advanced
Technology: ITIL®
Delivery Method: Instructor Led
Training Credits: NA

The ITIL® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Professionals with the following job titles are expected to benefit from this module:

- IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer

- Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager

- ITIL® 4 Foundation

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:

- Understand how to plan and build a service value stream to create, deliver, and support services

- Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams

- Know how to create, deliver and support services

This course will prepare delegates to take the ITIL® 4 Specialist: Create, Deliver, and Support exam. Successfully passing this exam will result in the ITIL® 4 Specialist: Create, Deliver, and Support Certification.

Exam Prerequisite:

Note that attendance and completion of the Instructor-led ITIL® 4 Specialist: Create, Deliver, and Support course is mandatory and serves as a prerequisite before attempting the ITIL® 4 Specialist: Create, Deliver, and Support Examination.

Exam Format:

- 40 questions, multiple-choice examination

- Closed Book

- Online Web-Based

- 90 minutes (candidates taking an exam in a language that is not their native or working language may be awarded 25% extra time)

- Pass Score 70% or higher – a raw score of 28 marks or above

Please Note:

The ITIL® 4 Specialist: Create, Deliver and Support course bundle includes the ITIL® 4 Specialist: Create, Deliver and Support examination and will be quoted and purchased together.