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Business Etiquette and Professionalism
Course Code: BM-BQP
This course will teach you the fundamentals of business etiquette. Learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, this course teaches students the appropriate behaviour and etiquette when using the Internet, in daily communications, and in meetings. Learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Students will also examine and understand the appropriate etiquette for business meals and functions, as well as how to be a courteous traveller - at home or abroad.
Business etiquette and professionalism training can be valuable for anyone who wants to improve their professional skills and enhance their success in the workplace by being attentive to the way they conduct themselves against best office practice. The audience profile can include but is not limited to Recent Graduates, Customer-Facing Employees, Sales Representatives, New Employees or New Management and Entrepreneurs.
There are no prerequisites for this course.
- Discuss business etiquette and its role.
- Suggest ways to be your best in job interviews.
- Discuss business meeting and meal meeting protocol.
- Learn more about electronic etiquette.
- Highlight diversity and multicultural etiquette.
There is no exam associated with this course
Modules
- Always Be Your Best
- Meetings and Greetings
- Sending Social Invitations to Business Associates
- Interviewing
- Before the Interview
- In the Waiting Room
- During the Interview
- After the Interview
- Job Fair Interviews
- Office Meetings
- Meal Meetings
- Voicemail
- Cell phones
- Defining the Challenge
- Five Steps to Dealing with Diversity
- Guidelines for Managing Diverse Relationships