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ITIL® 4 Managing Professional Transition (Exam Included)

Course Code: SM-MPT

The ITIL® 4 Managing Professional Transition module is a bridge course that enables the ITIL® v3 professionals to easily transition across to ITIL® 4 certification scheme. The ITIL® 4 Managing Professional Transition module is designed to enable ITIL® Experts or professionals with 17 credits to gain the designation of ITIL® 4 Managing Professional through one course and one exam. The purpose of the ITIL® 4 Managing Professional Transition module is to provide candidates with an understanding of the: - Core concepts and definitions of ITIL® 4 Foundation, including the key differences between the previous iteration of ITIL® and ITIL® 4 and how they can be practically applied. - Key elements from each one of the four ITIL® Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve. *** ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved ***

Duration: 5 Days
Level: Advanced
Technology: ITIL®
Delivery Method: Instructor Led
Training Credits: NA

The training for ITIL® 4 MP Transition module is targeted towards all practitioners with significant experience in IT service management and who wish to develop their knowledge and application skills for ITIL® 4. For taking the ITIL® 4 Managing Professional Transition exam, a candidate must hold the ITIL® Expert certificate or a minimum of 17 credits from the ITIL® v3 Foundation and Intermediate/Practitioner modules. ITIL® 4 Foundation can be accepted to replace ITIL® v3 Foundation, plus 15 credits from ITIL® Intermediate/Practitioner modules.

To qualify for the transition module, candidates need to hold ITIL® v3 Expert or a minimum of 17 credits from ITIL® v3 qualifications.

The learning objectives of the course are based on the following learning outcomes of the Managing Professional Transition exam specification:

- Understand the key concepts of service management

- Understand how the ITIL® guiding principles can help an organization adopt and adapt service management

- Understand the four dimensions of service management

- Understand the purpose and components of the ITIL® service value system

- Understand the activities of the service value chain, and how they interconnect

- Understand how to plan and build a service value stream to create, deliver, and support services

- Know how to use a value stream to design, develop and transition new services

- Know how to use a value stream to provide user support

- Know how to coordinate, prioritize and structure work and activities to create, deliver and support services, including managing queues and backlogs and prioritizing work

- Understand how customer journeys are designed

- Know how to foster stakeholder relationship

- Know how to shape demand and define service offerings

- Know how to onboard and offboard customers and users

- Know how to act together to ensure continual value co-creation (service consumption/provisioning)

- Know how to realize and validate service value

- Understand concepts regarding the high-velocity nature of the digital enterprise

This course will prepare delegates to take the ITIL® 4 Managing Professional Transition exam. Successfully passing this exam will result in the ITIL® 4 Managing Professional Transition Certification

Exam Prerequisite:

Note that attendance and completion of the Instructor-led ITIL® 4 Managing Professional Transition course is mandatory and serves as a prerequisite before attempting the ITIL® 4 Managing Professional Transition Examination.

Exam Format:

- 40 questions, multiple-choice examination

- Closed Book, Online Web-Based

- 90 minutes (candidates taking an exam in a language that is not their native or working language may be awarded 25% extra time)

- Pass Score 70% or higher – a raw score of 28 marks or above

Please Note:

The ITIL® 4 Managing Professional Transition course bundle includes the ITIL® 4 Managing Professional Transition examination and will be quoted and purchased together.